 Kay Thomas, Whau Local Board Chair Where do you go when you want information on Auckland Council? Over the past few years many of you have gone to the Whau Local Board office in Totara Avenue in New Lynn and spoken to the Customer Services staff there.
Unfortunately, from the 8th June, Customer Services staff will no longer be based at the Whau Local Board Office. This change may have little impact on those of you familiar with the Auckland Council website or call centre. However, members of the Whau Local Board are disappointed at the loss of our Customer Services staff in New Lynn. Our experienced and highly skilled reception staff helped residents with their issues, many of which were complicated and required a great deal of time and perseverance. We are concerned that residents will have difficulty accessing the level of service that has been available at the Board Office. Many residents do not have computers or the internet so are unable to access Council services and information online. There are also Whau residents from other countries who are still developing fluency in the English language and may not find this transition easy. Instead of going to the Local Board Office you will be able to phone the Auckland Council Call Centre (09-301-0101), search for the answer to your question on the Auckland Council website (www.aucklandcouncil.govt.nz) or consult librarians at your nearest library. If you cannot pay your rates and other council charges online, you can do this at a NZ Post Shop. If you have a particularly complicated issue, you may need to go to the Henderson Customer Centre. Whau Local Board members and staff will still be based at the Local Board office and are happy to meet you there if there are issues you wish to discuss. My email address is kay.thomas@aucklandcouncil.govt.nz so please get in touch.
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